Job Description

Main Responsibilities:

• Work closely with business stakeholders to collect and analyze software requirements.

• Create technical documentation, including design and functional specifications.

• Develop new features and customized reports based on business demands.

• Provide system support by identifying issues, analyzing root causes, and delivering effective solutions.

• Oversee small-scale initiatives or enhancements, including vendor and third-party coordination.

• Act as the primary contact for assigned systems, ensuring smooth operation and accountability.

• Troubleshoot system incidents and escalate complex issues to appropriate support teams.

• Foster collaboration with internal departments and external service providers to resolve technical challenges.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Experience in software development, application support, or system analysis.

• Proficiency in database technologies, especially SQL, Oracle, and stored procedures.

• Experience with scripting tools such as Shell scripts, Unix/Linux commands, or Windows batch files.

• Familiarity with systems related to inventory replenishment, sales forecasting, or warehouse management is highly desirable.

• Strong communication skills in English.

• Excellent customer service skills and ability to manage user expectations effectively.